Job Openings

Why work at SHCNM? We strive to create a work environment that is person-centered, supportive, and psychologically safe for all employees.

Benefits available to eligible employees:

Health and Dental Insurance: SHCNM pays 80% of a full-time employee’s health, dental, and vision insurance expense available after satisfactory completion of a standard 30-day introductory period. Additional family members may be added at your expense. Forms must be submitted within the first week of employment.
Retirement: SHCNM offers a retirement match at 3% of the employee’s gross annual salary through a Simple IRA. The employee contribution amount and type of plan are flexible and chosen by the employee.
Paid Time Off: SHCNM offers paid time off for 13 holidays per year and one floating holiday. In addition, employees receive 18 days paid time off per year, which includes annual leave and sick time. After two full years of employment, employees receive 24 days paid time off per year. After five full years of employment, employees receive 30 days paid time off per year. Paid Time Off benefit begins to accrue from the time of employment and is available to use after 30 days of employment.
Mileage Reimbursement: All business-related mileage is reimbursed at the standard IRS rate and is subject to change at the discretion of the Compliance Team.
Training and Conferences: The agency values and encourages professional development and has a budget for these type expenses.
Telecommute and flexible scheduling: Allowed after 30 days of employment upon supervisor approval.

Please see the job descriptions below. If you are interested in applying please send a copy of your Resume and a cover letter to info@shcnm.org.

SHCNM is currently hiring for one position:

Housing & Services Coordinator

Job Title: Housing and Services Coordinator (Project- and Tenant- based programs)

FLSA: Full-Time/Non-Exempt

Department: Community Development

Reports To: Director of Community Housing

Revision Date: June 2024

Pay Rate: Starts at $19.00/hour

SUMMARY: The position provides person-centered, trauma-informed supportive housing services for residents and participants in both tenant- and project- based housing programs. This position coordinates a range of housing services to include application and eligibility, conducting Housing Quality Standards (HQS)/ National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections, managing intake and eligibility, and facilitating community engagement opportunities. The position manages a caseload. This position also provides supportive services, identifying and connecting resources, initiating referrals, and fostering community integration. Flexible work scheduling and/or telecommute available with supervisor approval after 30 days. This is an hourly full-time position eligible for benefits including: Health and Dental Insurance, Retirement match, 13 paid holidays and one floating holiday per year, 18 days (which includes annual leave and sick time) PTO the first year of employment that starts accruing from the time of employment and is available to use after 30 days of employment, mileage reimbursement for business-related travel, training and staff development opportunities.

ESSENTIAL DUTIES AND RESPONSIBILTIES

SERVICE AND PROGRAM OVERSIGHT

Handle all activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS)/ National Standards for the Physical Inspection of Real Estate (NSPIRE), lease signing and move-in procedures, recertification process, and calculations
Enter, monitor and quality-check all data, complete case notes in a timely manner, and maintain timely/complete documentation as required by internal policies and funder regulations

Adhere to all confidentiality and protected information regulations
Maintain positive relationships with key partners, such as funders, monitoring agencies, landlords and property managers, referring parties, and other service agencies
Work with landlords/property managers and participants/residents to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
Assist with reporting, monitoring, and audits as needed
Respond to tasks/duties assigned by CEO, chief executives, or leadership team, as negotiated

SUPPORT SERVICES

Provide outreach to participants in SHCNM’s housing programs and residents at SHCNM program sites
Deliver comprehensive, supportive, easily-accessible, referral-based services for participants/residents including needs assessments and service plans
Identify, assess, select, develop, and maintain referral partnerships with community-based organizations
Help participants access appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
Promote supportive workshops and community activities for participants/residents
Assist participants/residents in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness and/or have disabling conditions
Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and the Housing First model
Ability to handle a high volume of work, and to meet weekly and monthly goals/expectations
Ability to work independently, within a team environment, and exercise mature judgment
Proficiency in Microsoft Word, Excel, Outlook and ability to learn databases
Ability to drive - valid driver’s license and insurance required
Bilingual preferred

EDUCATION AND/OR EXPERIENCE

Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
Minimum of two years’ experience working in housing, homeless services, or social services
People with lived experience of homelessness and/or mental health barriers are encouraged to apply

EMPLOYMENT SCREENING AND COMPLIANCE

Individual will be required to complete a background check
Employee must comply with all operational policies, especially those involving the safety of fellow workers, volunteers, and participants/customers
Employee must maintain a current and valid driver’s license and current insurance to perform work duties if position requires activities that require travel by motor vehicle, whether personal or a company car

WORK ENVIRONMENT

Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
Work is normally performed in an area permitting partial-to-total privacy
The work may require travel to other locations throughout the city, state, and country

Identity and Experience Matters

SHCNM’s mission is to end homelessness by providing affordable, permanent, and supportive housing to individuals and families in New Mexico. We see direct parallels between providing trauma-informed care to our participants, and the environment we create for our staff. Diversity, equity, inclusion, and accessibility (DEIA) are more than just boxes to check, or data to collect, we believe DEIA is essential to the quality of our work and to a healthy and safe work environment. We value equity and inclusion across race, color, sex, national origin, sexual orientation, age, religion, disability, gender identity, and lived experience. (U.S. Equal Employment Opportunity Commission; The New Mexico Human Rights Act).

"This apartment has brought so much joy and love and memories and care and comfort and safety. The list goes on. I don’t know what I would do without this program, I’ve been able to connect with my children and nieces and nephews in a way that I would never if I was in the position that I was in before. I mean, this has open so many doors and opportunities and joy and happiness I cant really thank you all enough from the bottom of our heart.”

-Program Participant