Job Openings

To apply, please send your application to info@shcnm.org and include your resume, cover letter, and three professional references. In the subject line of the email, write "application" and then the position you are applying for.

 Job Title:                                           Housing and Services Coordinator (Project- and Tenant- based programs)

FLSA:                                                  Full-Time/Non-Exempt

Department:                                      Community Housing

Reports To:                                        Housing and Services Manager

Revision Date:                                  June 2023

Pay Rate:                                           $16-$19 per/hour

SUMMARY: The position provides person-centered, trauma-informed supportive housing services for residents and participants in both tenant- and project- based housing programs. This position coordinates a range of housing services to include application and eligibility, conducting Housing Quality Standards (HQS) inspections, managing intake and eligibility, and facilitating community engagement opportunities. The position manages a caseload. This position also provides supportive services, identifying and connecting resources, initiating referrals, and fostering community integration.

 

ESSENTIAL DUTIES AND RESPONSIBILTIES

Service and Oversight

  • Handle all activities related to housing including: processing of program applications, enrollment briefings, support with housing search and application assistance, Housing Quality Standards (HQS) inspections, lease signing and move-in procedures, recertification process, and calculations
  • Enter, monitor and quality-check all data, complete case notes in a timely manner, and maintain timely/complete documentation as required by internal policies and funder regulations
  • Adhere to all confidentiality and protected information regulations
  • Maintain positive relationships with key partners, such as funders, monitoring agencies, landlords and property managers, referring parties, and other service agencies
  • Work with landlords/property managers and participants/residents to understand rights and responsibilities, to address barriers and create collaborative plans to promote housing retention
  • Assist with reporting, monitoring, and audits as needed
  • Respond to tasks/duties assigned by CEO, chief executives, or leadership team, as needed

Support Services

  • Provide outreach to participants in SHCNM’s housing programs and residents at SHCNM program sites
  • Deliver comprehensive, supportive, easily-accessible, referral-based services for participants/residents including needs assessments and service plans
  • Identify, assess, select, develop, and maintain referral partnerships with community-based organizations
  • Help participants access appropriate services including case management, mainstream benefits, counseling, life skills, vocational services, home healthcare, and other services as needed
  • Promote supportive workshops and community activities for participants/residents
  • Assist participants/residents in understanding their rights and responsibilities under their lease; work with landlords/property managers to address various issues

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent interpersonal skills; demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness and/or have disabling conditions
  • Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and the Housing First model
  • Ability to handle a high volume of work, and to meet weekly and monthly goals/expectations
  • Ability to work independently, within a team environment, and exercise mature judgment
  • Proficiency in Microsoft Word, Excel, Outlook and ability to learn databases
  • Ability to drive - valid driver’s license and insurance required
  • Bilingual preferred

EDUCATION AND/OR EXPERIENCE

  • Bachelor’s degree in human services, social work, or related field OR comparable professional and educational experience
  • Minimum of two years’ experience working in housing, homeless services, or social services
  • People with lived experience of homelessness and/or mental health barriers are encouraged to apply

EMPLOYMENT SCREENING AND COMPLIANCE

  • Individual will be required to complete a background check
  • Employee must comply with all operational policies, especially those involving the safety of fellow workers, volunteers, and participants/customers
  • Employee must maintain a current and valid driver’s license and current insurance to perform work duties if position requires activities that require travel by motor vehicle, whether personal or a company car

WORK ENVIRONMENT

  • Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment
  • May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
  • Work is normally performed in an area permitting partial-to-total privacy
  • The work may require travel to other locations throughout the city, state, and country

Job Title:                                             Program Specialist

FLSA:                                                   Part Time-Exempt (20hrs wkly)

Department:                                       Planning and Procurement

Reports To:                                         Director of Planning and Procurement

Revision Date:                                    February 9, 2023

Pay Range:                                         $16 - $18

SUMMARY: The Program Specialist coordinates with the Intake Services Liaison and the Community Liaison to provide administrative support to the UHC Eviction Prevention and Family Cohesion Program. Further they provide administrative support to the Management Team.

 

ESSENTIAL DUTIES AND RESPONSIBILTIES

  • Help process client applications and determine eligibility for In-House Move-in Assistance and Eviction Prevention program
  • Provide support to the Intake Services Liaison and Community Liaison as they make referrals to partnering agencies that line with the needs of those looking for services
  • Provides front desk coverage; welcome clients, visitors, and vendors
  • Answer phone, pick up messages/transfer to appropriate staff
  • Copy & date stamp tenant documents brought in/distribute to staff
  • Open all mail/date stamp and distribute
  • General office duties, copying, faxing, filing, meeting coordination
  • Help maintain supply cabinet
  • Provide administrative support to Management Team as needed

 

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to multi-task and prioritize duties
  • Excellent written and oral communication skills
  • Excellent customer service
  • Excellent organizational skills with accuracy and attention to detail
  • Knowledge of community resources related to homelessness, mental illness and housing a plus
  • Strong computer skills with proficiency in Microsoft Office products, Internet and Database management
  • Ability to drive - valid driver’s license and insurance required

 

 

EDUCATION AND/OR EXPERIENCE

  • Experience in human services or other field or commensurate demonstrated skills a plus
  • Experience in affordable housing with persons who have special needs including behavioral health and history of homelessness a plus
  • High School Diploma or equivalent

 

EMPLOYMENT SCREENING AND COMPLIANCE

  • Individual may be required to complete medical examination and background check
  • Employee must comply with all operational policies, especially those involving the safety of fellow workers, volunteers, and clients/customers
  • Employee must maintain a current and valid driver’s license to perform work duties if position requires activities that require travel by motor vehicle, whether personal or a company car

 

WORK ENVIRONMENT

  • Most essential duties are performed in an office environment with exposure to a variety of business equipment and other pertinent materials normally found in this type of work setting; need to have effective manual dexterity to operate various business equipment;
  • Ability to stand, walk, or sit for extended periods of time
  • May occasionally require lifting of various materials and equipment to a maximum of 40 pounds
  • Work is normally performed in an area permitting partial-to-total privacy.
  • The work may require travel to other locations throughout the city

Identity and Experience Matters

SHCNM’s mission is to end homelessness by providing affordable, permanent, and supportive housing to individuals and families in New Mexico. We see direct parallels between providing trauma-informed care to our participants, and the environment we create for our staff. Diversity, equity, inclusion, and accessibility (DEIA) are more than just boxes to check, or data to collect, we believe DEIA is essential to the quality of our work and to a healthy and safe work environment. We value equity and inclusion across race, color, sex, national origin, sexual orientation, age, religion, disability, gender identity, and lived experience. (U.S. Equal Employment Opportunity Commission; The New Mexico Human Rights Act).

"This apartment has brought so much joy and love and memories and care and comfort and safety. The list goes on. I don’t know what I would do without this program, I’ve been able to connect with my children and nieces and nephews in a way that I would never if I was in the position that I was in before. I mean, this has open so many doors and opportunities and joy and happiness I cant really thank you all enough from the bottom of our heart.”

-Program Participant