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JOB OPENING: Community Services Manager

January 15, 2020

Female agent helping family of three to obtain insurance. Focus on woman

Full-time; Annual Salary Range: $37,440 – $45,760


Under the guidance of the Director of Community Housing, the Community Services Manager facilitates and oversees the delivery of person-centered, trauma-informed, housing services for persons emerging from homelessness to housing. This position manages the delivery of a range of supportive services to include needs assessments, developing an Individual Service Plan, identifying and connecting resources, initiating referrals, and fostering community integration. This position is centered in community engagement, program development and delivery, policy and planning, and quality assurance.


Service and Program Oversight

  • Facilitate and oversee comprehensive, supportive and easily-accessible wrap-around, referral-based services for participants/residents
  • Monitor HMIS data entry, data quality and accuracy, and documentation of progress notes; conduct regular internal file audits to ensure high data integrity
  • Work with department director and other management to facilitate, coordinate and oversee evidence-based practices and identify/implement system improvements
  • Work with department director and other management to develop policies, protocol, desktop procedures, manuals and program materials
  • Develop and utilize a team-based approach to service delivery; work in tandem with department director to recognize individual and team strengths and areas of professional growth
  • Promote positive relationship with key partners, such as landlords/property managers, Coordinated Entry System, referring parties, and other service agencies
  • Assist department director with strategic planning, program development and implementation
  • Cultivate, develop and maintain referral exchange networks and community collaborations, assist with contracts, partnership agreements and compliance

Supportive Services

  • Facilitate and oversee engagement strategies for participant/resident services, workshops/event participation and outreach planning
  • Oversee processes for needs assessments and individualized service planning
  • Oversee and support staff in identifying, assessing, developing, and maintain referral partnerships with local agencies
  • Directly oversee and manage supportive services, programs and resources such as Move In Assistance and Eviction Prevention (MIAEP), SSI/SSDI Outreach Access and Recovery (SOAR), and others as needed
  • Maintain documentation as required by SHC policies and HUD regulations


  • Excellent interpersonal skill, demonstrated experience in successfully working with diverse populations, especially those who have experienced homelessness
  • Knowledge of NM Housing Laws and understanding of trauma-informed care, motivational interviewing, harm reduction, critical time intervention and Housing First
  • Ability to handle a high volume of work and to meet weekly and monthly goals and expectations
  • Ability to work independently and within a team environment and exercise mature judgment
  • Excellent interpersonal, verbal, and written communication skills.
  • Proficiency in Microsoft Word, Excel, Outlook
  • Ability to drive – valid driver’s license and insurance required
  • Bilingual preferred


  • Bachelor’s degree in human services, social work, or related field OR comparable years professional and educational experience
  • Minimum three years’ experience in housing, homeless services, community, or social services